If the invoice has not yet been paid or if a higher invoice amount arises after a booking change and therefore requires an additional payment, you have to inform the person about it via the system (if you hand the process over to the Converia ticketing service, we will take care of this).
Use the booking infomail or invoice infomail in the respective detailed view. There you will also find links to the invoice document. There are 2 options depending on the selected payment method:
- Bank
transfer: The payment details are included in the invoice document if this
payment method has been selected. If necessary, add a sentence on when the
payment is due or the outstanding amount in the invoice or booking info mail.
- Outstanding
amounts can be paid by credit card or Paypal in the personal login area. If
necessary, add information about the login details (login name and link to
reset password) and on when the payment is due in the invoice or booking info
mail.
Mandatory requirements for the 2nd option are:
At least one of the two payment methods PayPal or credit card must be active in your event.
The person needs to have a login. If you use the optional login mode in the registration process in your event (i.e. registration can be completed without an account), it is best to check this beforehand.