If you have problems with your conference, you can always contact the support team. To guarantee a fast process of your problem, we kindly ask you to give us as many information to the process/problem as possible. This may contain:
1. Information needed
- Which conference is concerned?
- If it concerns a booking/invoice/submission, please state the ID/name/title.
- A complete screenshot of your browser, incl. the URL, is always a big help.
2. Initial situation
- If necessary, any technical information (e.g. your device, the browser you’ve used, the browser version)
- What did you work on?
- What behaviour did you expect?
3. Detailed description of your problem
- What kind of problem appeared?
- With which process do you need help with?
We will gladly help you and the more details we have about your case, the better we can help you.